At HURRAMS GLOBAL SERVICES (OPC) PRIVATE LIMITED, we are committed to providing high-quality dry fruits and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Return & Refund Policy outlines how you can request a return or refund.

1. Eligibility for Returns

  • Products can be returned within 7 days of delivery.
  • To be eligible for a return, the item must be:
    • Unopened and in its original packaging
    • Undamaged and in the same condition as when delivered
  • Perishable items that have been opened or consumed cannot be returned for safety and hygiene reasons.

2. Process for Returns

  1. Contact us within 7 days of receiving the product via email at infohurramsservices@gmail.com or call us at [Insert Contact Number].
  2. Provide your order details, including order number, product name, and reason for the return.
  3. Our team will review your request and provide instructions for returning the product.

3. Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days using the same payment method used for the purchase.
  • Shipping charges are non-refundable unless the return is due to a defect or error on our part.

4. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us immediately with photos of the item and packaging.
  • We will arrange for a replacement or full refund, including shipping charges.

5. Exchanges

  • Currently, we do not offer direct product exchanges. Customers wishing to exchange an item can place a new order and return the original product for a refund, following the return process outlined above.

6. Non-Returnable Items

  • Opened or consumed dry fruits
  • Customized orders (if any)
  • Items returned outside the 7-day return window

7. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

HURRAMS GLOBAL SERVICES (OPC) PRIVATE LIMITED
First Floor, Shop No 116, Citadel Paradise Commercial Centre,
Opposite New D.C Office, Padil, Mangalore, Karnataka – 575007
Email: infohurramsservices@gmail.com